Hiring for Assistant Manager - IT in Ahmedabad, for Exp. 5 - 8 yrs at Troikaa Pharmaceuticals Ltd.., (Job in Ahmedabad)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Provides leadership and supervision to the 8 members of the IT Service Desk team, ensuring that appropriate skilled resources are in place to meet required service levels. *Provides technical support and guidance to Service Desk staff. *Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner. *Works with his reporting Manager of IT to establish standards and best practices for managing internal Infrastructure, including network, access rights, desktops, servers, internal applications. *Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and Comprehensive service transition process. *Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures. *Responsible for day-to-day system administration, including management of internal network, VPN, IIL, Microsoft Active Directory (AD) and system backups. *Responsible for management of the rollout and support of desktop devices, including laptops and Printers, scanners, CCTV Surveillance and productivity tools such as Outlook and MSOffice. *Installs, configures and supports new and existing servers and network infrastructure *Plan and implement upgrades needed to maintain service levels. *Maintains and constantly improves server and network performance, reliability and security *Manages the performance objectives and professional development of the Service Desk team including the initiation, monitoring, review and validation of individual training and development plans in line with organizational requirements. *Provide occasional out of hours support *Performs any other duties as may be required from time to time. Experience Functional: * At least 5 years experience of managing a similarly sized team * 3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium size organization * Good understanding of Server & amp amp desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc. * A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies * Ability to prioritize and allocate resource/effort appropriately * Experience of working with 3rd party service providers Proactive team player Technical: *In depth knowledge of Microsoft Windows Server, MAC OS *In depth knowledge of Active Directory (Design, Security and Administration) *In depth knowledge of Messaging (MS Exchange, Archiving, Unified Communications) *In depth knowledge of Networking technologies and concepts. Good understanding of Virtualization *Good understanding of IT security and Data protection *Good understanding of Cloud and mobile technology *Good knowledge of Cisco WebEx Point Other: *Strong interpersonal skills, able to communicate across with users *Excellent oral, written and presentation communication skills *Ability to manage through organizational change.