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Hiring for Senior Specialist in Chennai, for Exp. 3 - 5 yrs at HCL Technologies.,Chennai (Chennai Job)

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Job Description:Working knowledge of applications running across multiple platforms like HP- UX, Solaris, Windows, etc. Understand of ITIL processes. Working knowledge of Ticketing system for Incident management. Defining processes and implementing them as per need. Working knowledge of applications running across multiple platforms like BM- AIX, Red Hat Linux, Z OS/ RACF, SQL Administrator, Windows Active Directory, etc Analytical and Root cause analysis User account creation for Active Directory, Exchange Mailboxes, Distribution lists VPN and remote dial- in users Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/ 2007 VPN and remote dial- in users Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes - Collate audit findings, analyse the same and prepare reports on the findings - Support to the LoB HR to come up with an action plan based on the audit findings - Follow up with the LoB HR for execution of action plans to ensure closure of non- compliances (2.) - Prepare reports periodically for the CoE review with the Senior Management - Share reports / data with the LoB HR leaders on a periodic / ad- hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics - Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required - Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs - Share reports with the supervisor for review and circulation to relevant stakeholders - Provide inputs (if any) on improving the current reports (3.) - Study the HR plan and understand requirements from the CoE - Understand the requirements from LoBs Document the requirements for automation / enhancement of the process and share with supervisor for review - Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available - Pilot and test the new process Prepare training material, support socialization of the same across Business Units - Coordinate with the LoB HR and Business leaders to enable rollout of the new processes - Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes - Respond to customer queries as and when required and escalate to supervisor when required

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Posted on: Friday, 10 November, 2017  09:00
Expires On: Wednesday, 25 September, 2019  18:30

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