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Hiring for Senior Program Manager - APAC Service Delivery [ IT Infrastructure in Bengaluru/Bangalore (Bangalore Job)

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Job Description:Responsibilities * Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives * Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services * Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service * Management issues which arise in connection with ITSM Services * Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics * Co-ordinate inter-process changes with process owners * Ensure alignment of ITSM solutions to business needs Technology Expertise: * Exposure in the technologies of IT Infra management covering (DC Mgmt, Server (Windows / Linux) Mgmt, Virtualization Mgmt, Storage Mgmt, Backup Mgmt, DB Mgmt, SAP Basis Mgmt, Middleware Mgmt) * Knowledge of the following Systems management platforms, service management solution, ITIL * Expert in Project and Quality Management * Excellent understanding of ITIL framework. * Able to understand and deliver services which are provided on a 24x7x365 basis. * Experience of managing multiple stakeholders spread across various time zones. * Establishing, developing and monitoring existing relationships with suppliers, service providers and third parties to improve services, while driving down cost. Education and Experience: * Bachelor of Engineering or equivalent with 15+ years of experience. * ITIL, MCSA/MCSE, NCSA/NCDA, HP ASE

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Posted on: Sunday, 16 April, 2017  08:43
Expires On: Sunday, 21 June, 2020  18:30

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