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Hiring for Service Delivery Manager - Application Management. in Bengaluru/Bangalore, Pune for Exp. (Bangalore Job)

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Job Description:We are looking for a candidate with below relevant skill set:& amp nbsp Job Title& amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp Service Delivery Manager Required Location& amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp Pune/Bangalore Work Timing& amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp & amp nbsp Regular Shift Min Educational Qualification& amp nbsp & amp nbsp & amp nbsp B.E or MCA or equivalent (Optional) Note: Applicants with Infrastructure Management experience shouldnt apply. Skills Required: 1. 18+ years of experience, have managed team & amp gt = 100+ FTEs and Revenue & amp gt = 10M Euro 2. Strong Service Delivery management skills in application management area 3. Prior experience in managing medium to large end-to-end engagements in Application Development and Maintenance area 4. Strong understanding and adaption to contractual agreements (Service Levels, KPIs) 5. Strong customer orientation with prior experience in managing global delivery (across locations and geographies) 6. Strong Communication and Presentation skills 7. Team player: Need to work very closely with Customer, GBU members, Vendors and delivery team 8. Comfortable in presenting and talking with different culture 9. Should be able to support team in critical problem resolutions 10. Able to do multi-tasking / manage multiple projects / programs 11. Prior experience on transformation (business / process / service) driving various productive initiatives 12. ITIL certification (foundation) MUST, practitioner / expert desirable 13. Certified PMP / Prince-2 (or equivalent) nice to have 14. Flexible in terms of travel / working hours and location Below are the Main Activities for which Service Delivery Manager will be responsible: 1. Service Delivery Management a. Day-to-day delivery management b. Monitoring / adherence to service levels agreed c. Driving productivity initiatives and making sure no project overrun d. Supporting / Driving new business opportunities within account e. Participating in organizational initiatives on process improvement / customer satisfaction f. Monitoring / tracking and reporting project progress g. Risk management h. Financial management (invoicing / WIP / Quotations / Estimations) 2. People Management a. Managing / motivating team, Defining KPIs / goals of individuals b. Mentoring team members c. Developing IDP for team members, Talent Management, Rotation 3. Customer Management a. Relationship development, periodic status governance meetings b. Reporting on the project progress c. Risk / Issue management


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Posted on: Thursday, 05 October, 2017  08:50
Expires On: Wednesday, 25 September, 2019  18:30

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