Hiring for Urgent Openings for Service Desk Management at Bangalore. Bengaluru for Exp. - 1 Years at (Bangalore Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:We have excellent openings for Service Desk Management having Minimum 8 months of experience in Service Desk. Role: Service Desk Analyst Skill: Minimum Skill Requirement: Bachelor degree or 3 year diploma Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquettes. Fundamental Technical know-how on system trouble shooting Must Have: Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure. Good to Have: Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers. Domestic tech support can be considered post evaluating on Voice and accent of candidate. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate Note: The position will close quickly upon finding the right candidate. Please dont hesitate to email If you are interested for this opening or if you know of any candidates who may be interested.