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Hiring for Business Program Mgr in Hyderabad / Secunderabad, for Exp. 4 - 9 yrs at Microsoft India ( (Job in Hyderabad Secunderabad)

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Job Description:Program Manager. Services Business Operations Microsoft Services mission is to lead and serve our customers and partners as they realize their full potential through digital transformation. Core to consistent , high quality customer delivery is building and maintaining world - class operations. In Microsoft Services Business Operations (SBO) , our goal is to power One Services through a common operating model that simplifies and improves customer and employee experiences. Our team drives a broad range of shared services functions that include Operations , Data and BI , Role Excellence , Business Solutions & amp amp Tools , and Readiness for both the Enterprise Services and Customer Support and Services Business. We are looking for a Program Manager who is looking for an excg challenge to join the HQ Operations team in Hyderabad managing several mission critical programs , including our support of Microsoft s Premier Services and the transition to the new offerings under the Program known as Volta. This is a high visibility role , with direct support of performance and operational accountability of vendor / managed service teams performing the daily operational activities. You will act as the custodian of several key processes , with a primary focus of ensuring landing and field support for the new way of providing Customers with Premier Services. You would be joining the team at an excg time of transformation with tremendous opportunity for impact and influence. The ideal candidate will be a high performing individual , preferably with existing Services or field sales experience , attention to detail and excellent analytical and communication skills. You likely thrive under pressure and see ambiguity and uncertainty as your opportunity to organize and drive. The core areas of responsibility for this position are : - Providing E2E integrated expertise. Become the Subject Matter Expert (SME) and the go - to person when the Field is unable to find solutions elsewhere for Premier support issues - Support the adoption of the Volta program in the Field - The escalation point for issues that are not resolved by Tier 1 and 2 Support - Implementation and documentation of changes and improvements - Monitoring trends and proactively driving system and process improvements , controls and requirements - Optimizing operational efficiency - Managing the feedback loop / Voice of the Field , and refresh KB assets - Updating documentation to ensure responses are current and correct - Monitoring health of the business and reacting to Dashboard metrics and KPIs - ROB and Communications (Upstream and downstream) - Ability to drive to root cause of issue and provide solutions - Use of analytical factors to understand performance and risk , including elements that generate errors , and provide feedback proactively that drives decision making and risk elimination with respect to gathering engagement and delivery data Required Skills : - Familiarity with the end - to - end Sales process - Strong analytical and problem - solving ability - Self - motivated with a strong drive to continuously improve processes - Microsoft Global Services experience , especially Premier , is preferred - Ability to work under deadlines - Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others. - Strong communication skills (both written and verbal) , good collaboration and negotiation skills , and the ability to work effectively across groups - Experience with process mapping strong Visio skills a plus - Performance management of operational programs - Attention to detail , highly organized and strong process - focused aptitude - Strong organizational skills and ability to positively influence others - Able to think creatively , be analytically minded , objective and independent , - Can deal with ambiguity and thrive in a highly dynamic fast paced environment - Project Management skills - Demonstrated ability to negotiate and provide alternative business solutions

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Posted on: Saturday, 15 July, 2017  08:50
Expires On: Saturday, 19 September, 2020  18:30

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