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Hiring for Accounts Manager - Customer Success in Bengaluru/Bangalore, Delhi for Exp. 3 - 4 yrs at H (Job in Kolkata)

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Job Description:About opportunity : - We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM. Role & amp amp Responsibilities: Skills : - Drive Customer Success Activities & amp amp Outcomes - Oversee successful implementation of Happay' s product suite for each client - Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Influence future lifetime value through higher product adoption & amp amp customer satisfaction. - Monitor Key engagement metrics like Churn, Customer Health & amp amp Renewables - Align with Key Stakeholders of the account to build a strong relationship - Define and Optimize Customer Lifecycle - Map Customer journey and define segmentation of customer base and varying strategies. - Develop listening points in journey (e.g., usage, satisfaction, etc.) - Identify opportunities for continuous improvement - Learn from best practices in industry - Measure Effectiveness of Customer Success - Define & amp amp establish a system for tracking operational metrics for the team. - Send periodic performance report with Key Metrics to Happay' s Executive team - Lead best in class Customer Success Team - Manage a team of Key Account Managers and help them in implementation & amp amp troubleshooting. - Recruit experienced leaders for different functional roles. - Drive a culture of continuous learning and accountability within the team. - Foster collaboration within the team and across the customer lifecycle. - Inspire Customer Success Across Company - Create company-wide culture of Customer Success - Align with Marketing around marketing to existing clients. - Align with Product around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives

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Posted on: Thursday, 04 April, 2019  10:07
Expires On: Wednesday, 29 March, 2023  18:30

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