Hiring for IT Manager Bengaluru for Exp. 5 - 10 Years at Ellucian Higher Education Systems India Pvt (Job in Kolkata)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Process Improvements Develop and revamp processes such as the PC replacement, software deployments, setup of new employees, new employee training etc. Responsible for maintaining effective and consistent communication with internal regional customers and with other IT groups. Proactively raise issues toTeam Leads when necessary. Managing the regional budget to stay on plan. Occasional travel with the region and to the US (15%). Provide support to Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams. Provide effective solutions on a consistent basis. Research and implement tools and technology that will enhance the way we provide services to our employees. Demonstrates leadership qualities through example, support of corporate decisions, and positive at titude. Ensures timely resolution/referral of employees problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal. Must have the ability to verbalize or express complex technical concepts effectively. Ability to work well with people from different disciplines with varying degrees of technical experience. Have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.