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Hiring for IT Manager in Bengaluru/Bangalore, for Exp. 7 - 10 yrs at Ellucian.,Kolkata (Job in Kolkata)

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Job Description:Auto req ID 1731BR Posting Title IT Manager Functional Area IT Job Posting Location(s) IN - Bangalore Company Information Ellucian is the world s leading provider of software, services and insight to higher education. Ellucian helps the higher education community students, faculty, and staff achieve their goals more efficiently, effectively, and with reduced risk. Ellucian s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1, 500 institutions subscribing to Ellucian s cloud services and SaaS offerings, the company is one of the largest providers of cloud - based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2, 400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education. Position Responsibilities Process Improvements Develop and revamp processes such as the PC replacement, software deployments, setup of new employees, new employee training etc. Responsible for maintaining effective and consistent communication with internal regional customers and with other IT groups. Proactively raise issues toTeam Leads when necessary. Managing the regional budget to stay on plan. Occasional travel with the region and to the US (15%). Provide support to Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams. Provide effective solutions on a consistent basis. Research and implement tools and technology that will enhance the way we provide services to our employees. Demonstrates leadership qualities through example, support of corporate decisions, and positive at titude. Ensures timely resolution / referral of employee s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal. Must have the ability to verbalize or express complex technical concepts effectively. Ability to work well with people from different disciplines with varying degrees of technical experience. Have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience. Position Requirements Network & amp amp Telephony infrastructureWindows Environments, MAC Systems, Video Conferencing, Audio Visual and Virtualization Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages. Communicate maintenance schedules, operational issues and impacts to IT management and business users. Knowledge of budgeting and planning for various costs Ability to manage consultants / contractors and working with them to deliver on objectives. Encourage communication of new ideas, solutions, suggestions and problems. Review for appropriate action or implementation. Provide feedback regarding IT methodologies, standards and industry leading practices. Participate in continuous learning and professional development. Strong knowledge in the Windows OS and core desktop software configuration Strong understanding of MAC OSX IOS configurations and support Strong understanding of the product flow patch management, software distribution / deployment and imaging technologies such as SCCM, Tivoli BigFix etc. Produce accurate, brief and clearly written documents tailored to audience needs and expectations. Strong understanding audio / video conferencing Strong technical skills designing, documenting, and implementing projects. Solid interpersonal communication and organizational skills required to operate as a contributing member of IT teams that deliver quality services. Possesses an understanding of IT Services - service offerings, technical standards and policies, technical and business strategies as well as organizational structure Maintains awareness of new and emerging technologies and products provided by IT. Knowledge of organizational structure of the Ellucian to facilitate work with groups outside of the immediate technical team. Solid understanding on mobile technologies, operating system and configuration Strong understanding on technologies such as, Okta, Blue Jeans, Box, Office365 Vendor management and Procurement experience is a must


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Posted on: Monday, 10 April, 2017  08:43
Expires On: Tuesday, 24 December, 2019  18:30

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