Hiring for Job Posting Title RMC Fleet Management Engineer in Bengaluru/Bangalore, for Exp. 2 - 5 yr (Job in Kolkata)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:The primary responsibility of the RMC Fleet Engineer is to maintain the printer fleet of assigned MPS customers in an excellent technical condition, by analyzing printer health, managing printer configurations, delivering proactive services, diagnosing and resolving complex HW and SW technical problems:JPerform remote support (where customer network access is available) which allows the team to remotely diagnose, configure, monitor, manage, update and Interface with deployed technology (Management Server/ASAP) to remotely monitor and manage customer fleet. Employee to maintain APJ and AMS region fleets Monitor and manage assigned queues for devices. Provide 2nd level support for resolution of non-reporting print devices. Assist in NRD (Non Responding Devices) remediation where customer network access is available. Maintain and update applicable documentation: Case documentation & amp amp SAW documents for cases handled by RMC Fleet Engineers, Customer/Device configuration documents where utilized. Provide L1 support and maintenance for deployed RMC technologies. This may include updating Management Server installed applications, Provide support to ADM and other core roles in the field and engage with customers building rapport, trust and network advice where ADM' s are not assigned. Work in conjunction with FDA (Field Delivery Analytics) and analytics team to perform incident trend analysis, identify predictive event opportunities and proactively resolve.