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Hiring for Senior Infrastructure Support Analyst in Bengaluru/Bangalore, for Exp. 5 - 10 yrs at Epsi (Job in Kolkata)

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Job Description:*This role is responsible for supervising the daily activities, scheduling, and performance of the Operations Command Center. Ensure Computer Operators are performing all operational processes and procedures, ensuring that all services and infrastructure is functioning at prescribed levels and meeting their operational targets. Responsibilities Ensure that all facets of the Operations Command Center are executed by approved procedural documentation. Ensure all operational logs and journals on all events, reported issues, warnings, alerts and alarms are correctly documented, escalated, and executed within applied service levels. Maintains operational documentation, processes, management and diagnostic tools, ensuring that services are maintained at the agreed levels. Ensure compliance in process document creation, reviews, and record evidence of statistical sampling of incident tickets for required audit programs. Ensure that maintenance tasks are completed as per procedural documentation for scheduled BAU tasks and client specific infrastructure. Requirements 5 years of related experience Associate s or Bachelor s degree preferred ITIL V3 certification Ability to mentor Computer Operators and ensure repeatability and accountability in all areas within the Operations Command Center. Required to conduct training programs designed to enhance work experience, functionality and production within the Operations Command Center Excellent verbal and written communications skills Advance knowledge of Work, Excel, Visio, and Power Point

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Posted on: Saturday, 29 April, 2017  08:44
Expires On: Tuesday, 24 December, 2019  18:30

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