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Hiring for Service Delivery Manager IT Hosting Services - ITSO in Bengaluru/Bangalore, for Exp. 7 - (Job in Kolkata)

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Job Description:The Services & amp amp Operations Management (SOM) team in Shell Upstream & amp amp Integrated Gas has end-to-end accountability over all the IT Services and Operations towards Shell' s Upstream & amp amp Integrated Gas (UP/IG) businesses worldwide. The UP/IG SOM team has two main focus areas one is the day-to-day operating of business application landscapes to ensure ongoing availability of those applications, the other is a more technology focus across all business application landscapes. Within that technology focus, there is a small team that looks after the IT Hosting & amp amp Storage (H& amp amp S) services, an area that commands an annual baseload spend of around 80mil USD per year. Business demand for H& amp amp S services is constant and business activity and strategic growth place a constant pressure on IT spend. We continually seek to provide H& amp amp S services that are faster, more secure, and more reliable than before and do by working with multiple external vendors of IT market services. Within the UP/IG SOM H& amp amp S team, we are looking for a Service Delivery Management role to expand our team in our new IT hub in Bangalore (India). While reporting directly to the UP/IG SOM H& amp amp S Lead, the role includes the following responsibilities: Develop and maintain roadmaps for each H& amp amp S service and ensure appropriate inclusion into annual IT (budget) plans Deploy Shell Group IT strategic services, by ensuring H& amp amp S services are ready to be operated within UP/IG and championing new service developments and enhancements working across multiple organizational units Assure UP/IG IT asset data quality (IT asset configuration management), working closely with the Configuration Management process owner and teams Provide regular communications to multiple stakeholder communities regarding H& amp amp S service status and developments, including standards, technology deployment schedules, SLAs and demand forecasts Participate and drive operational issue resolution in H& amp amp S services supplier escalation meetings Execute interventions and deliver improvement programs for structural issues with H& amp amp S services, working closely with Shell Supplier Delivery teams and supplier Account Management teams Provide selective project assurance to ensure H& amp amp S services deployed meets the relevant Shell standards Perform supplier relationship management The role does not include: Direct operational or IT Service Manager (ITIL) activities like change and incident management


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Posted on: Thursday, 18 May, 2017  08:45
Expires On: Sunday, 21 June, 2020  18:30

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