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Hiring for Campaign Manager in Bengaluru/Bangalore, for Exp. 3 - 8 yrs at Catalyst.,Kolkata (Job in Kolkata)

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Job Description:& quot Responsibilities: - Own and revise charter for Customer experience. Solving key customer pain points/experience enhancements by working closely with different teams. - Strategic planning and execution of all CRM and Loyalty campaigns to deliver against customer service and retention KPI' s. - Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us. -Identify the reasons for churn and minimize it by taking pro-active measures. - Map customer journey and develop listening points in the journey. - Working with analytics team to setup, update and track all the key performance factors involving customer service. - Identify opportunities to grow the database in valuable customer segments. - Forecast, manage and monitor department budget. - Working with the ads creative and operations team to ensure that there is enough visibility of the product. - Prepare customer engagement plans for different cities using multiple communication channels. - Influence future lifetime value through higher product adoption, customer satisfaction and overall health success.& quot

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Posted on: Thursday, 04 April, 2019  04:08
Expires On: Tuesday, 27 June, 2023  18:30

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