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Hiring for Service Desk Management Professional Mumbai for Exp. 3 - 5 Years at Accenture Solutions P (Job in Mumbai)

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Job Description:Role : Cloud Migration & Implementation Must have Skills : Service Desk Management Good to Have Skills : Service Desk Voice Support Job Description 1. Receives and logs customer problem/request/issues and ensures proper documentation. 2. Performs initial level of problem identification and attempts to resolve when appropriate 3. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. 4. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. 6. Performs follow up on all incidents with customer to ensure customer satisfaction. 7. Develops and maintains knowledge of the problem tracking software


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Posted on: Saturday, 10 June, 2017  08:47
Expires On: Friday, 18 December, 2020  18:30

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